School Policies
The following details the Terms and Conditions regarding our Music Lesson Services. Please contact us should you need any clarification.
Definitions of terms used in this document as follows:
The School - Refers to Joy Music Studio (Marine Parade) Pte. Ltd.
Your Teacher(s) – The Teacher assigned to you for your music lessons.
School Calendar – Joy Music Studio’s internal School Calendar located on our website.
Student(s) – The enrolled student or parent/legal guardian (if the student is under 18) as stated on the registration form upon enrolment.
Lesson Slot – Fixed weekly lesson schedule (day and time), agreed upon by the Student and The School upon enrolment.
Make-Up Credit(s) – Replacement lesson for lessons missed.
Credit Note – Credited value for lesson(s) missed.
Flexi Day(s) - Designated lesson catch-up days that occurs when there is a fifth lesson day in a month.
1 - Enrolment
1.1 Students are required to pay the stated Registration Fee at enrolment.
1.2 Students are required to pay the stated Deposit at enrolment which is refundable with 30-days’ notice of withdrawal.
1.3 Upon enrolment, Student(s) are deemed to have read and agreed to our Terms & Conditions.
2 - Billing
For Individual Regular Weekly Lessons:
2.1 Fees are charged on a recurring monthly basis. Fees will be pro-rated accordingly for public holidays, and school closure days where they occur. Please view our School Calendar for specific dates.
2.2 All fees are due and payable on the date stated on the invoice.
2.3 A late payment fee of $10 will be chargeable to the Student’s invoice if payment for that month is not made within 14 days from the invoice due date.
2.4 The School reserves the right to terminate the Student’s enrolment and release your Lesson Slot to the public if the invoice is not paid within 30 days of the invoice due date.
2.5 Fees are non-refundable and non-transferrable, except siblings or immediate family members.
For Music Explorer (Individual Lessons) or Adult Flexi Packages:
2.6 All lesson packages must be paid in full by the date of the first scheduled lesson.
2.7 All lessons in the package must be completed by the stated expiry date.
2.8 There will be no refunds issued for expired lessons. Students may wish to appeal to extend the deadline via our Appeal Form on our website.
For Music Explorer (Group Lessons):
2.9 The stated registration deposit must be paid to secure a class placement.
2.10 The lesson term fees must be paid in full before the first class.
3 - Cancellation of Lessons
For All Lessons Except Music Explorer Group Lessons:
3.1 Cancellation of any lessons can be made by notifying The School at least 24 hours before the affected lesson. For non-urgent cancellations such as travel, school exams or activities, we request 7 days advance notice. The School will issue a Make-up Credit and schedule a make-up lesson for the student during school Flexi Days, Make-up Days or another pre-arranged time. Please see our School Calendar for more details.
3.2 Last-minute cancellations (less than 24-hour notice) will result in forfeiture of the lesson unless a Medical Certificate is provided. Students may wish to appeal to reinstate the lesson via our Appeal Form on our website.
3.3 In case of cancellation of lessons due to Your Teacher’s unavailability (such as medical, reservist, or personal leave), The School will provide a substitute teacher, or issue a Make-up Credit and arrange the make-up lesson with you accordingly, or issue a Credit Note to be applied for next month’s fees at our sole discretion.
3.4 Makeup Credit(s) can be used with another Teacher or another instrument and may be transferred to siblings or immediate family members.
3.5 Unused Make-up Credits will be forfeited if not utilized by the last day of the 30-day notice period upon withdrawal.
3.6 Flexi Days are designated lesson catch-up days that occurs when there is a fifth lesson day in a month. Flexi Days are automatically used as replacement classes for school closures, teacher leaves, make-up credits.
3.7 Flexi Days are optional extra lessons only if the student has been invoiced for 4 lessons in the month and there is no replacement class or outstanding make-up credits to apply.
For Music Explorer (Group Lessons):
3.6 In case of cancellation or missed lessons by students, no make-up credit or refund will be provided. Students with extenuating circumstances may submit an appeal via our Appeal Form on our website.
3.7 In case of cancellation of lessons due to Your Teacher’s unavailability (such as medical, reservist, or personal leave), The School will provide a substitute teacher, arrange a replacement lesson at the end of the term, or issue a Credit Note at our sole discretion.
3.8 Credit Note(s) can be used with a different Teacher or another instrument and may be transferred to siblings or immediate family members.
4 - Temporary Suspension of Lessons
4.1 Students may request a temporary suspension of lessons for circumstances such as hospitalization, travel, bereavement, reservists, or major examinations when there are 3 or more missed lessons; please submit the Temporary Suspension Form to The School along with your reason and supporting documents at least 14 days prior to the suspension start date.
4.2 During temporary suspension, the Student’s Lesson Slot will be retained for a period of up to 30 days. After 30 days, The School reserves the right to release your Lesson Slot to the public. To extend this period for another 30 days, an advance payment equivalent to one (1) month’s lesson fees is required. This payment is non-refundable if the student does not resume lessons. Lesson slots cannot be retained for more than 60 days.
4.3 To resume lessons, advance notice in writing must be submitted to The School at least 14 days prior to the desired start date.
5 – Withdrawal of Lessons
5.1 Withdrawal of lessons must be notified to The School at least 30 days (4 paid lessons) in advance of the withdrawal date by submitting the Withdrawal Request Form.
5.2 The Student Deposit will be refunded to the student if:
i) The Withdrawal Request Form is submitted at least 30 days before the withdrawal date
ii) The 30 day withdrawal notice period consists of 4 paid lessons
ii) All outstanding invoices are paid
The School reserves the right to use the Student Deposit to offset any outstanding invoices owed.
5.3 The Student must complete all paid lessons and unused Make-Up Credits during the 30-day notice period. There is no refund for unused lessons or Make-up Credits.
5.4 The School reserves the right to terminate the enrolment and release the Lesson Slot to the public if the student is unreachable through reasonable means such as calls, texts, email for over 14 days.
6 - Media Release
6.1 The Student understands that The School may take photos and videos at studio, events, or activities to be used for training, marketing, or documentation purposes.
6.2 The Student grants permission for The School to use photographs, videos, or other digital media containing their likeness in all our publications, including web-based publications, without payment or other consideration. We will try but cannot guarantee that we will be able to inform the student that they are in a photo prior to use.
7 - All Rights
7.1 The School reserves the right to change course schedules, modify course fees, change teachers, and terminate student lessons within reasonable reasons.
7.2 The School reserves all rights to amend any clauses stipulated in this agreement, including but not limited to – addition/removal of any clause, fees adjustments, as it deems fit.
7.3 All decisions made by The School are final in case of dispute.